General Terms and Conditions
1. Scope of application
For all contracts of the company Lock4Safe with consumers (§ 13 BGB), which take place via our online store, these General Terms and Conditions (AGB) apply. A consumer is any natural person who enters into a legal transaction for a purpose that can be attributed neither to his commercial nor to his independent professional activity.
2. Contracting party, customer service
The purchase contract is concluded with the company Lock4Safe BV. You can find more information about us in the imprint. You can reach our customer service for questions, complaints and claims Monday to Friday (except on holidays) from 08:00 to 17:00 under the phone number +49 (0) 2821 973690.
3. Conclusion of contract
The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding online catalog. By clicking on the order button ("Confirm order"), you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of the order is made together with the acceptance of the order immediately after sending an automated e-mail. With this e-mail confirmation, the purchase contract is concluded.
4. Shipping costs
In addition to the stated product prices, shipping costs are added. Details on the amount of the shipping costs, you will learn on the page shipping.
5. Payment
Payment is made in advance, cash on delivery, PayPal or cash on collection.
Prepayment
If you select the payment method prepayment, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.
Cash on delivery
When selecting the payment method cash on delivery plus 5.50 euros as costs within Germany. For other countries, this payment option is not offered.
PayPal
PayPal is the online payment service that allows you to pay in online stores securely, easily and quickly - and for free. After verifying your bank account, you can not pay with PayPal.
Cash payment at pickup
You can also pick up the goods directly from us after arranging an appointment. The goods must then be paid in cash (a payment by EC or credit card is not possible).
6. Set-off
You shall only be entitled to set-off if your counterclaims have been legally established by a court or are undisputed or have been acknowledged by us in writing.
7. Right of retention
You may exercise a right of retention only insofar as the claims result from the same contractual relationship.
8. Retention of title
The goods remain our property until full payment.
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the supplier, has or has taken possession of the goods.
For services, the withdrawal period is fourteen days from the day of the conclusion of the contract.
In order to exercise your right of withdrawal, you must notify us, the Lock4Safe BV, Maasstrss 3, NL-7071VR Ulft, the Netherlands, by means of a clear declaration (eg a letter sent by mail, fax or e-mail) über your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notice über the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of cancellation
If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us); The customer is obliged to pay back the full amount of the purchase price without delay and at the latest within fourteen days from the day on which we received the notification of cancellation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal in respect of this contract compared to the total scope of the services provided for in the contract.
End of the revocation
10. Cost sharing agreement when exercising the right of withdrawal
You have the regular costs of the return to bear if the delivered goods ordered and if the price of the goods to be returned does not exceed an amount of 40.00 euros, or if you are at a higher price the thing at the time of the revocation yet the return or a contractually agreed partial payment. Otherwise, the return for you is free of charge.
11. Packaging ordinance
According to the regulations of the Packaging Ordinance, we are obliged to take back packaging of our products that do not bear the mark of a system of comprehensive disposal (such as the "Green Dot" of Duales System Deutschland AG or the "RESY" symbol) and to ensure their reuse or disposal. For further clarification of the return of such products, please contact us. Contact: info(at)lock4safe.com We will then inform you of a municipal collection point or a disposal company in your area that will accept the packaging free of charge. If this is not possible, you have the option of sending the packaging to us. The packaging will be reused by us or disposed of in accordance with the provisions of the Packaging Ordinance.
12. Battery regulation
Notes on the return of batteries in accordance with §12 Battery Ordinance: In connection with the sale of batteries or rechargeable batteries or with the delivery of devices that contain batteries or rechargeable batteries, we are obliged to inform them according to the Battery Ordinance on the following: Batteries must not be disposed of in household waste. As the end user, you are legally obligated to return used batteries. After use, you can return batteries free of charge to the point of sale or in its immediate vicinity (e.g. at municipal collection points or in shops). You can also send batteries by mail back to us.
returning adress:
Lock4Safe B.V.
Warehouse Germany
van-Houten-Strasse 1
47533 Kleve
Germany
Batteries or accumulators that contain harmful substances are marked with the symbol of a crossed-out garbage can. Near the garbage can symbol is the chemical name of the pollutant. Cd stands for cadmium, Pb for lead and Hg for mercury.
13. contract text storage
We store the contract text and send you the order data and our terms and conditions by e-mail. The AGB können you can also view and print at any time here on this page. Your past orders can be viewed in our customer login area, provided that you have registered as a customer when placing your order.
14. contract language
The language available for the conclusion of the contract is Dutch, English or German.
